Our principals regard us as No. 1 in service delivery and customer satisfaction. Here are some of their comments:
“Your work is outstanding and your reports the best I have encountered.”
“Let me take this opportunity to state that we are extremely satisfied with the thoroughness and the quality of the investigations and the reports that you have prepared for us. We would be most happy to recommend your services to any insurance company that inquires about you.
In comparison with the reports we have received from several other investigative firms in other parts of the world, yours far exceed those in detail, thoroughness and report writing.”
“We acknowledge receipt of your final report on the…investigation for which we thank you. Again, our compliments for the thoroughness of your investigation.”
“The investigations you have carried out on behalf of our organization have enabled us to deal with previously insurmountable problems of time and resources. Without your on-site interviews (investigations) and the information provided us in your detailed reports, it is doubtful we would have been successful in resisting some very ‘creative’ claims”
“I would like to thank you for your excellent and resourceful investigations that you have completed for us. It has been a pleasure working with you and I hope that we can send you many more cases in the coming months and years…Again, thank you very much for the work you have been doing for us. They have always been completed quite satisfactorily.”
“…Thank you for your report received on the 27th of September and I confirm that due to your efforts the claim has been repudiated…”
“…I wish I could find the words to thank you properly. Our business reputation was on the line because of our competition with…You saved us!!! I wish you could expand your business…You do excellent work. You have saved us and the customer a lot of money and time on this case.”
“…Thank you for the information. I enjoy working with you as you are true professionals. I am confident we will be able to expand our operations and become a formidable team…”
“Excellent. Good work as usual.”
“I want to compliment you on your investigation. It was complete and well documented.”
“We certainly appreciate your thorough investigations on claims sent to you to be investigated.”
“You know I pay your invoices speedily, perhaps you might ask why. The quality of reports we receive from you are unmatched anywhere…”
“…We would once more take this opportunity to thank you for your assistance on this occasion and confirm this is very much appreciated.”
“We thank you for your promptness and completeness in handling this investigation. Your efforts are greatly appreciated.”
“Thank you for your letter of July 18 and note your advice. We advise that your excellent report was forwarded to our principals on June 2 by courier…”
“…You are one of our most valued correspondents and the reports submitted by your firm are always of an excellent quality. Our clients have been most pleased with the service you have provided us.”
“First of all, I want to take this opportunity to thank you and your employees for the excellent work we have received from your company.
Also, I was wondering if you could recommend for us any investigation companies in the following areas: Middle East; in Europe (Germany, Italy and Holland); Far East, Japan and Korea. The reason for our inquiry is that we have been seeing an increase in claims request in these areas and we are not happy with sources we use specially in time service and quality.”
“The Life/Health General Claims Department at…is interested in reprinting a seminar paper written by you on the topic of Profiling Life and Health Insurance Frauds. Approximately 30-35 copies would be reproduced. We would like to forward a copy of this material to each of our regional office health Claim Departments and plan to use it for educational purposes…”
“Thank you. God bless you. You are always dependable.”
“Your assistance in the investigation of…is greatly appreciated. A trial date has been set for…”
“…has been contacted by ABC News regarding an insurance investigation on…ABC News is doing a television story regarding insurance fraud and would like to include the circumstances of the…case in their television report. You conducted the investigation in Cameroon during December of…”
“We certainly appreciate your thorough investigations (on cases) sent to you to be investigated. We had no way of knowing that…and…are the same individual as their addresses are different as well as their dates of birth…We certainly appreciate your cooperation and your services provided throughout the insurance industry.”
